Below is the Stagecoach response to the incident posted previously. Not sure what "dealt with appropriately" actually means but I have a feeling the CCTV from the bus came into play.
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Dear Mr Lucas,
I am writing in response to the complaint you made about a driver on route 122, a copy of which you sent to us as well. I was most concerned to see the footage you posted, a copy of which was passed to the garage manager along with your account of events. The driver was immediately suspended and has now been dealt with under our disciplinary procedure on both his standard of driving and using the mobile phone. Unfortunately I cannot tell you the result of any interview as this is a private matter between the driver and the company but please be assured that the matter has been dealt with appropriately in view of the nature of the offences.
Thank you for bringing this matter to our attention.
Yours sincerely
Customer Services Manager
Stagecoach London
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